Terms and Conditions

Overview

This platform/website is operated by WuYue Tea Culture Limited.Throughout the platform/website, the terms “we”, “us” and “our” refer to WuYue Tea Culture Limited. We offer this platform/website, including all information, tools, and services available from this platform/website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our platform/website(https://excellentforesttea.com/) and/or purchasing something from us, you engage in our service and agree to be bound by the following “Terms and Conditions”(“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms and conditions apply to all users of the platform/website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these terms and conditions carefully before accessing or using our platform/website. By accessing or using any part of the platform/website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the platform/website or use any services. If these terms and conditions are considered an offer, acceptance is expressly limited to these terms and conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our platform/website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the platform/website following the posting of any changes constitutes acceptance of those changes.

Please note that this website is currently in the testing stage, and this Terms and Conditions will be updated at any time. Please refer to the updated version. These logistics terms are written in Chinese and the English version is for reference only. In case of any conflicts between versions in different languages, the Chinese version shall prevail.

Part A General use of the platform/website

1 ELIGIBILITY

1.1 By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this platform/website.You acknowledge, if the age of majority in your jurisdiction is less than 18 years of age, you are at least 18 years of age when using this Platform/Website.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

1.2 You acknowledge and agree that some items sold through this platform/website, including but not limited to tea needles, may only be available to users over the age of majority.You ensure that you are at least 18 years of age at the time you utilize the aforementioned purchase feature if the age of majority is less than 18 in your jurisdiction.

1.3 If you use this platform/website on behalf of a company or organization, you warrant that you have the necessary authority from that company or organization to do so. If you are signing up not as an individual but on behalf of your company, your employer, an organization, government or other legal entity (Represented Entity), then “you” and “user” means the Represented Entity and you are binding the Represented Entity to this agreement. If you are accepting this agreement and using our platform/website on behalf of a Represented Entity, you represent and warrant that you are authorized to do so.

2 ACCOUNTS

(a) In order to use most of the functionality of the platform/website, all Users are required to sign-up, register and receive an account through the platform/website(an Account) .

(b) As part of the Account registration process and as part of your continued use of the platform/website, you are required to provide personal information and details, such as your email address, ﬁrst and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, bank account information, and other information as determined by us from time to time.

(c) You warrant that any information you give to us in the course of completing the Account registration process will always be accurate, honest, correct and up-to-date.

(d) You may register for an Account using your Google+, Facebook or other social media network account (Social Media Account). If you sign in to your Account using your Social Media Account, you authorise us to access certain information on your Social Media Account including but not limited to your current proﬁle photo and other basic information.

(e) Correspondence between Users must take place on the platform/website. You agree to ensure that your Account does not display any of your personal contact information at any time such that it can be viewed by any other User. You agree to not give your contact details to any other User.

(f) Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the platform/website and provide you with an Account.

(g) We reserve the right to contact you about any concerning behaviour by you, or to seek a resolution with you.

(h) We may, in our absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with this agreement.

3 USER OBLIGATIONS

As a User, you agree:

(a) not to intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment;

(b) to not share your Account with any other person and that any use of your Account by any other person is strictly prohibited. You must immediately notify us of any unauthorised use of your Account, password or email, or any other breach or potential breach of the platform/website security;

(c) to not use the platform/website for any purpose other than for the purpose of making arrangements to provide or receive Goods, including:

(i) you must not use the platform/website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job or a sale which includes illegal

goods, activities or purposes); and

(ii) you must not use the platform/website in connection with any commercial or money making or

other promotional or marketing endeavours except those that are endorsed herein, or as approved in writing by us;

(d) not to act in any way that may harm the reputation of WuYue Tea Culture Limited or associated or interested parties or do anything at all contrary to the interests of WuYue Tea Culture Limited or its partner;

(e) you must not make any automated use of the platform/website and you must not copy, reproduce, translate, adapt, vary or modify the platform/website without our express written consent;

(f) that WuYue Tea Culture Limited may change any features of the platform/website, or the Services or Goods offered through the platform/website at any time without notice to you;

(g) that information given to you through the platform/website, by WuYue Tea Culture Limited or another User, is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and

(h) that we may cancel your account at any time, including if it considers, in its absolute discretion, that you are in breach or are likely to breach this clause 3.

4 POSTED MATERIALS

4.1 WARRANTIES

By providing or posting any information, materials or other content on the platform/website(Posted Material), you represent and warrant that:

(a) you are authorised to provide the Posted Material (including by being authorised to provide any services that you represent you provide);

(b) the Posted Material is accurate and true at the time it is provided;

(c) any Posted Material which is in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;

(d) the Posted Material is free from any harmful, discriminatory, defamatory or maliciously false implications and does not contain any offensive or explicit material;

(e) the Posted Material is not “passing off” of any product or service and does not constitute unfair competition;

(f) the Posted Material does not infringe any Intellectual Property Rights, including copyright, trademarks, business names, patents, conﬁdential information or any other similar proprietary rights, whether registered or unregistered, anywhere in the world;

(g) the Posted Material does not contain any viruses or other harmful code, or otherwise compromise the security or integrity of the platform/website or any network or system; and

(h) the Posted Material does not breach or infringe any applicable laws.

4.2 LICENCE

(a) You grant to us a perpetual, irrevocable, transferable, worldwide and royalty-free licence (including the right to sublicense) to use, copy, modify, reproduce and adapt any Intellectual Property Rights in any Posted Material in order for us to use, exploit or otherwise enjoy the beneﬁt of such

Posted Material.

(b) If it is determined that you retain moral rights (including rights of attribution or integrity) in any Posted Material, you forever release us from any and all claims that you could assert against us by

virtue of any such moral rights.

(c) You indemnify us against all damages, losses, costs and expenses incurred by us arising out of any third party claim that your Posted Material infringes any third party’s Intellectual Property Rights.

4.3 REMOVAL

(a) We act as a passive conduit for the online distribution of Posted Material and have no obligation to screen Posted Material in advance of it being posted. However, we may, in our absolute discretion, review and remove any Posted Material (including links to you, your proﬁle or listings you have posted on the platform/website) at any time without giving any explanation or justiﬁcation for removing the Posted Material.

(b) You agree that you are responsible for keeping and maintaining records of Posted Material.

5 REFUNDS, SERVICE INTERRUPTIONS AND CANCELLATIONS

We will have no liability or obligation to you if, :

(a) cancellation at any time after the time for performance of the Listing is agreed; or

(b) for whatever reason, including technical faults, the Goods cannot be provided, and you will not be entitled to any compensation from us .

6 ONLINE PAYMENT PARTNER

(a) We use third-party online payment partners, including VISA, Mastercard, AE(Online Payment Partners) to collect payments on the platform/website, including for our Services.

(b) The processing of payments by the Online Payment Partners will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the applicable Online Payment Partners.

(c) You agree to release us and our employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of an Online Payment

Partner, including any issue with security or performance of an Online Payment Partner’s platform/website or any error or mistake in processing your payment.

(d) We reserve the right to correct, or to instruct our Online Payment Partners to correct, any errors or mistakes in collecting your payment.

7 SERVICE LIMITATIONS

The platform/website are made available to you strictly on an ‘as is’ basis. Without limitation, you acknowledge and agree that we cannot and do not represent, warrant or guarantee that:

(a) the platform/website will be free from errors or defects;

(b) the platform/website will be accessible at all times;

(d) information you receive or supply through the platform/website will be secure or conﬁdential; or

(e) any information platform/website through the platform/website is accurate or true.

8 INTELLECTUAL PROPERTY

(a) We retain ownership of all materials developed or provided (or both, as the case may be) in connection with the platform/website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (platform/website Content) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.

(b) You may make a temporary electronic copy of all or part of the platform/website Content for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the platform/website Content without prior written consent from us or as permitted by law.

(c) In this clause 8, “Intellectual Property Rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, conﬁdential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of this agreement both in Hong Kong and throughout the world.

9 THIRD PARTY CONTENT

The platform/website may contain text, images, data and other content provided by a third party and displayed on the platform/website (Third Party Content). We accept no responsibility for Third Party Content and make no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.

10 THIRD PARTY TERMS

(a) Any Service that requires us to acquire goods and services supplied by a third party on behalf of the Shopper (including an Online Payment Partner) may be subject to the terms and conditions of that third party (Third Party Terms), including ‘no refund’ policies.

(b) Users agree to familiarise themselves with any Third Party Terms applicable to any such goods and services and, by instructing us to acquire the goods or services on the User’s behalf, the User will be taken to have agreed to such Third Party Terms .

11 DISPUTES BETWEEN USERS

(a) You should direct any complaint relating to another User to that User. Users must take all reasonable steps to resolve any dispute with another User with that User.

(b) If any issue or problem relating to the platform/website remains unresolved after directing a complaint to a relevant User, or if the complaint does not relate to another User, you must report it to us（info@excellentpuertea.shop）. We will assess the complaint and attempt to quickly and satisfactorily resolve it.

(c) We reserve the right to hold funds in relation to a dispute until the dispute is resolved, either by us or the relevant parties. We reserve the right to make a decision on any dispute between Users escalated to us and such a decision will be ﬁnal. Where we make a decision on a dispute between Users, we will disperse funds held by us as we see ﬁt, including by providing a Shopper a refund.

(d) Any costs you incur in relation to a complaint or dispute will be your responsibility.

(e) If you have a dispute with us, you agree to notify us ﬁrst and enter into discussion, mediation or arbitration with us for a minimum of a 120-day period before pursuing any other proceedings.

(f) Notwithstanding any other provision of this clause 11, either you or we may at any time cancel your Account or discontinue your use of the platform/website .

12 SECURITY

We do not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the platform/website . You should take your own precautions to ensure that the process you employ to access the platform/website does not expose you to the risk of viruses, malicious computer code or other forms of interference.

13 DISCLAIMER

(a) (Limitation of liability) To the maximum extent permitted by applicable law, WuYue Tea Culture Limited. exclude completely all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the platform/website. This includes the transmission of any computer virus.

(b) (Disclaimer) All express or implied representations and warranties are, to the maximum extent

permitted by applicable law, excluded. Where any law implies a condition, warranty or guarantee into this agreement which may not lawfully be excluded, then to the maximum extent permitted by

applicable law, our liability for breach of that non-excludable condition, warranty or guarantee will, at our option, be limited to:

(i) in the case of goods, their replacement or the supply of equivalent goods or their repair; and

(ii) in the case of services, the supply of the services again, or the payment of the cost of having them supplied again.

(c) (Indemnity) You agree to indemnify WuYue Tea Culture Limited. and their employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from you or your representatives’:

(i) breach of any term of this agreement;

(ii) use of the platform/website; or

(iii) your provision or receipt of Goods from another User.

(d) (Consequential loss) To the maximum extent permitted by law, under no circumstances will WuYue Tea Culture Limited be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, proﬁts or revenue arising under or in connection with the platform/website, this agreement or their subject matter, or any goods and/or services provided by any User.

14 CONFIDENTIALITY

You agree that:

(a) no information owned by us, including system operations, documents, marketing strategies, staff information and client information, may be disclosed or made available to any third parties; and

(b) all communications involving the details of other Users on these platform/websites are conﬁdential, and must be kept as such by you and must not be distributed nor disclosed to any third party.

15 PRIVACY

You agree to be bound by the clauses outlined in our Privacy Policy.

16 TERMINATION

(a) We reserve the right to terminate a User’s access to any or all of the platform/website and platform/website (including any Account, Listings and other memberships) at any time without notice, for any reason .

(b) In the event that a User’s Account, access or membership is terminated:

(i) the User’s access to all posting tools on the platform/website will be revoked;

(ii) the User will be unable to view the details of all other Users (including contact details, geographic details, any other personal details and service listings or requests); and

(iii) the User may be unable to view the details of all goods (including contact details,geographic details and any other details), and all Listings previously posted by the respective User will also be removed from the platform/website .

(c) Users may terminate their Account or membership on the platform/website at any time by using the platform/website functionality where such functionality is available. Where such functionality is not available, we will effect such termination within a reasonable time after receiving written notice from the User.

(d) Notwithstanding termination or expiry of your Account or membership or this agreement, the provisions of Part A and any other provision which by its nature would reasonably be expected to be complied with after termination or expiry, will continue to apply.

17 TAX

Import duties and additional taxes on the goods involved in the order are your responsibility, please make sure you understand the import tax policy in your country.

18 RECORD / AUDIT

To the extent permitted by law, we reserve the right to keep all records of any and all transactions and communications made through this platform/website or platform/website between you and other Users (including conversations, user posts, job request bids, comments, feedback, cookies, and I.P. address information) for administration purposes and to produce these records in the event of any legal dispute involving WuYue Tea Culture Limited.

19 NOTICES

A notice or other communication to a party under this agreement must be:

(a) in writing and in Chinese or English; and

(b) delivered via email to the other party, to the email address speciﬁed in this agreement, or if no

email address is speciﬁed in this agreement, then the email address most regularly used by the parties to correspond for the purposes of the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

(c) Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:

(i) 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or

(ii) when replied to by the other party, whichever is earlier.

20 GENERAL

20.1 GOVERNING LAW AND JURISDICTION

This agreement is governed by the law applying in Hong Kong. Each party irrevocably submits to the jurisdiction of the courts located in Hong Kong as their agreed court of jurisdiction in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

20.2 WAIVER

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

20.3 SEVERANCE

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

20.4 JOINT AND SEVERAL LIABILITY

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or beneﬁts them jointly and severally.

20.5 ASSIGNMENT

A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

20.6 COSTS

Except as otherwise provided in this agreement, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing this agreement.

20.7 ENTIRE AGREEMENT

This agreement embodies the entire agreement between the parties and supersedes any prior

negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.

20.8 INTERPRETATION

(a) (singular and plural) words in the singular includes the plural (and vice versa);

(b) (gender) words indicating a gender includes the corresponding words of any other gender;

(c) (deﬁned terms) if a word or phrase is given a deﬁned meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(d) (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or

unincorporated), a partnership, a trust and any other entity;

(e) (party) a reference to a party includes that party’s executors, administrators, successors and

permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(f) (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or

annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and

annexures to it;

(g) (document) a reference to a document (including this agreement) is to that document as varied, novated, ratiﬁed or replaced from time to time;

(h) (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(i) (includes) the word “includes” and similar words in any form is not a word of limitation;

(j) (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision; and

(k) (currency) a reference to $, or “dollar”, is to Use of Hong Kong dollar will be indicated on the shopping page.

Part B Shopping on the platform/website

1 LISTINGS AND FEES

You acknowledge and agree that:

(a) if you accept a quotation, that will constitute your entry into a contract with us;

(b) for each quotation you respond to, you must pay the amount quoted to you by us (Sales Price), which will be debited from your Account, and

becomes an order (Order), that they must not be inconsistent with either party’s obligations under this agreement.

2 PAYMENT

(a) (Payment obligations) Unless otherwise agreed in writing with us, you must pay for all Goods speciﬁed in a quotation prior to what we providing those Goods.

(b) (Pricing errors) In the event that we discover an error or inaccuracy in any price at which your order was purchased via the platform/website, we as the seller will attempt to contact you and inform you of this as soon as possible. Subject to your agreement with us, you will then have the option of purchasing the relevant Goods at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

3 CANCELLATIONS

(a) If you wish to cancel an Order before the we as the seller has fulﬁlled the requirements speciﬁed in the relevant Listing, you must contact us. If we decide to investigate your cancellation, you must provide assistance and information to us as reasonably requested.

(b) If you cancel an Order, whether the payment is refundable to you in respect of that Order will depend on the Logistics policy and return policy.

4 RETURNS & EXCHANGES

(a) (Change of mind return) We understand that you may not have the opportunity to inspect or test the Goods before purchasing. For this reason, we will accept change of mind returns on Goods that comply with our 7-day Returns and Exchange Policy, provided that:

(i)you make a request for such a return within 7 days of receiving the relevant Goods; and

(ii)return the Goods to us in their Original Condition at your

For all change of mind returns, you will be provided with a refund at the amount the Goods were purchased for.

You should check our Returns and Exchange Policy before purchasing from us, to check which products are covered under this clause 4(b) .

(b) (Defective goods) You acknowledge and agree that the defective goods policy will apply to any claim that Goods are defective. If you believe that your Goods are defective, please

contact the us directly.

5 COMMUNICATION OUTSIDE THE PLATFORM/WEBSITE

(a) You must not communicate with a manufacturer, or request or entice a manufacturer to communicate with you, outside the platform/website.

(b) We may, in our absolute discretion, cancel your Account and suspend you from using the platform/website if it ﬁnds or suspects that you have breached or are in breach of this clause 5.

Part C Purchasing from WuYue Tea Culture Limited

1 OFFER TO PURCHASE

By submitting an order for the purchase of goods (Goods) from WuYue Tea Culture Limited using the platform/website’s functionality (Purchase Order), you represent and conﬁrm that you:

(a) have the legal capacity and are of sufﬁcient age(If the age of majority in your jurisdiction is less than 18 years old, make sure you are at least 18 years old.) to enter into a binding contract with us; and

(b) are authorised to use the debit or credit card (or other permitted payment means) included in your order.

Submitting a Purchase Order constitutes your intention and offer to enter into a contract, where we will provide you with the Goods you have ordered in exchange for your payment of the total amount listed upon checkout. A contract is not formed until we have approved your payment and you receive an email from us conﬁrming that your order is being processed.

2 CANCELLATION

(a) We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.

(b) You can change your Purchase Order before we have shipped the Goods included in that Purchase Order.

3 PAYMENT

(a) (Payment obligations) Unless otherwise agreed in writing:

(i) you must pay for all Goods upfront at the time of booking; and

(ii) you must not set off any money alleged to be owing by us against money due by you to us .

(b) (GST) Unless otherwise indicated, GST may be charged depending on the policy of your location.

(i) We reserves the right to refuse the usage of vouchers

(ii) Voucher exclusions may include, but are not limited to, alcohol and the sale of items for requiring age of majority(If the age of majority in your jurisdiction is less than 18 years old, make sure you are at least 18 years old.).

4 PRICING

Subject to clause 5, we reserve the right to change our prices at any time. However, if you placed an order prior to a change in price, your order will not be affected.

5 PRICING ERRORS

In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your Account.

6 PRODUCT INFORMATION

We endeavour to ensure that the descriptions and speciﬁcations in relation to the Goods we sell on the platform/website are accurate. However, photographs, drawings, illustrations, weights, dimensions and any other particulars accompanying, associated with or given in a quotation, descriptive literature or a catalogue are based on information provided by manufacturers and suppliers and, as such we do not guarantee that those descriptions and speciﬁcation are accurate or free from errors or omissions. We reserve the right to make any necessary corrections to the descriptions or speciﬁcations without notice, including the removal of any listings.

7 DELIVERY AND SHIPPING

(a) (Delivery) For Goods to be delivered, we may charge you for delivery at any time

(notwithstanding that it may not have previously done so) . Where prices are stated as inclusive of delivery, delivery is to the delivery point speciﬁcally accepted by us .

(b) (Shipping) All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

8 TITLE AND RISK

(a) (Title) Until the price of Goods is paid in full, title in those Goods is retained by WuYue Tea Culture Limited.

(b) (Risk) Risk in the Goods will pass to you on delivery. Delivery must not be refused by you.

9 CUSTOMS AND DUTIES

We reserve the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching their country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.

10 RETURNS & EXCHANGES

(a) Returns of Goods will only be accepted if the Goods are not of an acceptable quality, not ﬁt for a purpose for which we told you they would be ﬁt for, do not match the description of the Goods we have provided to you (Defective Goods), and you comply with the provisions of this clause; or

(i) the Goods are new, unused, tagged and in their original packaging (if applicable) (Original Condition);

(ii) the Goods are returned within 5 business days of you receiving them; and

(iii) we agree in writing to accept return of the Goods.

(b) (Change of mind return) We understand that you may not have the opportunity to inspect or test our Goods before purchasing. For this reason, we are happy to accept change of mind returns on Goods which regulated by Chinese law that comply with our 7-day Returns and Exchange Policy, provided that:

(i) you make a request for such a return within 7 days of receiving the relevant Goods; and

(ii) return the Goods to us in their Original Condition at your cost.

Your consumer guarantees under the law of Hong Kong, China , You should check our Returns and Exchange Policy before purchasing from us, to check which products are covered under this clause 10(b) .

(c) (Defective Goods) If you believe your Goods are Defective Goods, please raise a ‘Return Request’, with a full description of the fault (including images if possible) .

If we determine that your Goods may be defective, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product defective.

If we determine in our reasonable opinion that the Goods are not Defective Goods, or are defective due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Goods back to you at your own cost.

If we determine that the Goods are Defective Goods, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

If you fail to comply with the provisions of this clause in respect of Defective Goods, we may, in our discretion, issue only a partial refund or no refund in respect of such defective Goods, provided that nothing in this clause is intended to limit the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.

条款和条件

概述

本网站由悟月茶文化有限公司运营。在网站上，“我方”、“我们”和“我们的”均指代悟月茶文化有限公司。我们向您（用户）提供本平台/网站，包括本网站上提供的所有信息、工具和服务，前提是您接受此处所述的所有条款、协议、政策和通知。

访问我们的网站（https://excellentforesttea.com/）和/或从我们这里购买商品，即表示您已使用我们的服务并同意遵守以下“最终用户许可协议”（“协议”），包括本文中引用的和/或可通过超链接获取的其他条款、协议和政策。以上内容适用于网站的所有用户，包括但不限于浏览者、供应商、客户、商家和/或内容贡献者。

在访问或使用我们的网站之前，请仔细阅读本协议。一旦您访问或使用本网站的任何部分，即表示您同意遵守这些条款。如果您不同意本协议的所有条款和其他内容，则无法访问网站或使用任何服务。如果这些条款和条件被视为要约，则接受明确仅限于这些条款和条件。

当前商店中添加的任何新功能或工具也均受本协议约束。用户可随时在此页面上查看最新版本的条款和条件。我们保留通过在我们的网站上发布更新来更新、更改或替换这些条款任何部分的权利。定期查看此页面以了解更新情况属于用户的责任。在发布任何更改后，您继续使用或访问本网站即表示接受这些更新。

请注意本站目前处于测试阶段，本条款和条件将会随时更新，请以更新后的版本为准。本物流条款以中文书写，英语版本仅供参考，当不同语言的版本出现冲突时，以中文版本为准。

第一部分：网站使用的一般规则

1、使用资质

1.1 同意这些条款，即表示您已达到您所在国家或者地区的法定成年年龄，或者您已达到您所在州或省份的法定成年年龄，并且您已授权我们允许您的未成年被监护人使用网站。您确认，如果您所在地区规定的法定成年年龄不足18岁，则使用本平台/网站时您至少已经到达18岁。

您不得将我们的产品用于任何非法或未经授权的目的，在使用服务时，也不得违反您所在司法管辖区的任何法律（包括但不限于版权法）。

您不得传播任何蠕虫、病毒或任何具有破坏性的代码。

违反任何条款都将导致对您的服务被立即终止。

1.2 您确认并同意，通过本平台/网站出售的某些商品，包括但不限于茶针，仅限法定成年年龄及以上用户购买。如果您所在地区法定成年年龄不足18岁，您确保使用前述购买功能时您已到达18岁。

1.3 如果您代表公司或组织使用本平台/网站，您需保证您已获得该公司或组织的必要授权。如果您不是以个人身份注册，而是代表您的公司、雇主、组织、政府或其他法律实体（代表实体）注册，则“您”和“用户”均指代表实体，请注意代表实体受本协议约束。如果您接受本协议并代表代表实体使用我们的网站，您需声明并保证以获得必要的授权。

2、账户

2.1 为了使用网站的大部分功能，所有用户都需要在本网站进行注册以获取相应的账户以成为我们的用户。

2.2 作为账户注册流程和继续使用本网站的一部分，您需要提供个人信息和详细信息，例如您的电子邮件地址、姓名、用户名、安全密码、账单地址、邮政地址和实际地址、手机号码、银行账户信息，以及我们不时确定的其他信息。

2.3 您需要对在完成账户注册过程中向我们提供的任何信息的真实性和时效性负责。

2.4 您在未来可能可以使用您的Google+、Facebook或其他社交媒体账户注册本站账户。如果您使用您的社交媒体账户登录您的账户，您即授权我们访问您的社交媒体账户上的某些信息，包括但不限于：您当前的头像和其他基本信息。

2.5 用户之间的通信必须在本网站上进行。您同意确保您的账户在任何时候都不显示您的任何个人联系信息，以防止任何其他用户查看。您同意不将您的联系方式提供给任何其他用户。

2.6 您完成账户注册流程之后，我们有权决定是否接受您成为本网站的注册用户并为您提供账户。

2.7 我们保留就您任何令人担忧的行为与您联系，或与您寻求解决方案的权利。

2.8 我们有权基于任何原因，包括但不限于您未能遵守本协议，暂停或取消您的账户。

3、用户义务

作为用户，您同意遵守以下义务：

（1）不得恐吓、骚扰、冒充、跟踪、威胁、欺凌或实行危害任何其他用户的行为，也不得散布未经请求的商业内容、垃圾邮件、广告邮件、批量内容或骚扰信息等；

（2）不得与任何人共享您的账户，且不得由除您之外的任何人使用您的账户。如有以下此类情况，您必须立即通知我们：有人未经授权使用您的账户、密码或电子邮件，或任何其他违反或可能违反平台/网站安全的行为；

（3）不得将本网站用于除安排提供或接收商品以外的任何其他目的，包括：

（i）您不得以非法或欺诈的方式使用本网站，也不得协助进行非法或欺诈活动（包括请求或接受包含非法内容的工作或销售非法商品、非法活动或实现非法目的）；以及

（ii）除本协议明确认可或我们书面批准的其他宣传或营销活动外，您不得将本网站用于任何商业或盈利活动；

（4）不得做出可能损害悟月茶文化有限公司与其关联方或利益相关方声誉的行为，也不得做出任何有损悟月茶文化有限公司与其关联方或其合作伙伴利益的行为；

（5）未经我们明确书面同意，您不得以任何自动化方式使用本网站，也不得复制、转载、翻译、改编、变更或修改本网站；

（6）悟月茶文化有限公司有权随时更改本网站或通过本网站提供的服务或商品的任何功能，您接受我们不再另行通知您以上更改；

（7）由悟月茶文化有限公司或其他用户通过本网站提供给您的信息，本质上是通用的，且对于您因依赖该信息而采取的任何行动所导致的后果，我们不承担任何责任；以及

（8）我们有权随时取消您的账户，包括在我们自行判断认为您违反或可能违反本协议第一部分第3条的情况。

4、已发布材料

4.1 保证

当您在本网站上提供或发布任何信息、材料或其他内容（以下简称“发布内容”）时，即表示您声明并保证：

（1）您有权提供所发布的材料（包括有权提供您声称提供的任何服务）；

（2）您发布材料在提供时准确无误且真实；

（3）您以任何评论或反馈形式发布的材料都是诚实、准确的，并且公正地反映了相关人员和/或您的经历；

（4）您所发布的材料不包含任何有害、歧视性、诽谤性或恶意虚假的内容，也不包含任何冒犯性或露骨的内容；

（5）您不得“冒充”购买任何产品或接受任何服务以发布材料，且所发布的内容不得构成不正当竞争；

（6）您所发布的材料不得侵犯任何知识产权，包括版权、商标、商号、专利、机密信息或任何其他类似的专有权利，无论是否注册，也无论位于世界何处；

（7）您所发布的材料不得包含任何病毒或其他有害代码，也不得以其他方式损害本网站或任何网络或系统的安全性或完整性；以及

（8）您发布的内容不违反或侵犯任何适用法律。

4.2 许可证

（1）您授予我们一项永久、不可撤销、可转让、全球范围内免版税的知识产权许可（包括再许可的权利），以使用、复制、修改、重现和改编您发布材料，以便我们使用、利用或以其他方式享有您发布材料有关知识产权的利益。

（2）如果确定您对任何发布材料保留有道德权利（包括归属权或完整性权），您将永久放弃由此产生的对我们的诉讼权利。

（3）如果因第三方声称由于您发布的材料侵犯了其知识产权，由此导致我们遭受任何损害、损失、支付相应费用和其导致的成本等的，我们将会向您要求赔偿。

4.3 移除

（1）我们仅作为发布材料的在线被动渠道，并无义务在发布前对发布材料进行筛选。然而，我们有权自行决定随时审查并删除任何已发布的材料（包括您发布的链接、您的个人资料或您在本网站上发布的列表的链接），我们无需为删除已发布的材料这一行为提供任何解释或理由。

（2）您同意保存和维护所发布材料的记录是您的责任。

5、退款、服务中断和取消

5.1 在约定的履行上市义务的时间之后，随时取消，或

5.2 无论出于何种原因，包括技术故障等，当提供货物已成为不可能时，您将无权从我们这里获得任何赔偿。

6、线上支付合作方

6.1 我们使用包括VISA、Mastercard、AE（在线支付合作伙伴）在内的第三方在线支付合作伙伴在本网站上收取付款，包括我们的服务费用。

6.2 除本协议外，您在使用在线支付合作伙伴处理付款事宜时，还需遵守相关在线支付合作伙伴的条款、条件和隐私政策等。

6.3 您同意免除我们以及我们的员工和代理人对任何人因在线支付合作伙伴的任何行为或疏忽而可能遭受的损失、损害或伤害的所有责任，包括在线支付合作伙伴平台/网站的安全或性能问题，或处理您的付款时的任何错误或失误。

6.4 我们保留更正或指示我们的在线支付合作伙伴更正在收取您的付款时出现的任何错误或失误的权利。

7、服务限制

本网站仅以事物的“原样”展示并提供给您。您无条件承认并同意，我们无法且不承诺、保证或担保：

（1）本网站将不会出现错误或缺陷；

（2）本网站将始终保持可访问状态；

（3）本网站发送的消息将及时送达，或者根本不会送达；

（4）本网站接收或提供的信息将是安全的或保密的；或

（5）通过本网站获取的任何信息都是准确或真实的。

8、知识产权

8.1 我们保留对与本网站相关的所有开发或提供的材料（或两者，视情况而定）的所有权（包括文本、图形、徽标、设计、图标、图像、声音和视频记录、定价、下载和软件）（网站/平台内容），并保留对其拥有或许可的任何知识产权的所有权利，除非法律明确授予您。

8.2 您可以为查看网站内容的目的，临时制作网站内容的全部或部分电子副本。但未经我们事先书面同意或法律允许，您不得以其他方式复制、传输、改编、分发、出售、修改或发布网站内容。

8.3 在本协议第8条中，“知识产权”是指所有版权、商标、设计、专利、半导体和电路布局权、贸易、商业、公司和域名、机密和其他专有权利，以及在本协议日期之前或之后在中国香港和世界各地创建的此类权利的任何其他注册权利。

9、第三方内容

本网站可能包含由第三方提供并在网站上展示的文本、图片、数据及其他内容（以下简称“第三方内容”）。我们对第三方内容不承担任何责任，且不对第三方内容的质量、适用性、准确性、可靠性、时效性或完整性作出任何声明、保证或担保。

10、第三方条款

10.1 任何需要我们代表购物者（包括在线支付合作伙伴）从第三方获取商品和服务的服务，都可能受该第三方的条款和条件（第三方条款）的约束，包括“不退款”政策。

10.2 用户同意熟悉适用于任何此类商品和服务的任何第三方条款，并且，通过指示我们代表用户购买商品或服务，用户将被视为已同意此类第三方条款。

11、用户间争议

11.1 您应将任何与另一用户有关的投诉直接告知该用户。用户必须采取一切合理措施，与另一用户协商解决任何争议。

11.2 如果向相关用户投诉后，与网站有关的任何问题仍未得到解决，或者投诉与另一用户无关，您必须向我们的邮箱info@excellentpuertea.shop报告。我们将评估投诉，并尝试快速且满意地解决。

11.3 我们保留在争议解决之前，由我们或相关方保管与争议相关的资金的权利。我们保留对上报给我们的用户间争议做出决定的权利，且该决定为最终决定。在我们对用户间争议做出决定后，我们将根据情况分配我们所持有的资金，包括向购物者退款。

11.4 您因投诉或争议而产生的任何费用将由您自行承担。

11.5 如果您与我们发生争议，您同意首先通知我们，并与我们进行至少120天的讨论、和解或调解，然后再采取任何其他法律行动。

11.6 尽管本第11条中有其他规定，您或我们均可随时注销您的账户或停止您对本网站的使用。

12、系统安全

我们不对因您使用本网站而导致的计算机系统、手机或其他电子设备的损失或损坏承担责任。您应自行采取预防措施，确保您访问本网站所采用的过程不会使您面临病毒、恶意计算机代码或其他形式的干扰的风险。

13、免责声明

13.1 （责任限制）在适用法律允许的最大范围内，悟月茶文化有限公司完全免除对任何人因本网站产生的或与之相关的任何形式的损失或损害的责任，无论这些损失或损害的产生方式，无论是合同、侵权（包括疏忽）、法规、股份、赔偿还是其他原因。以上包括由任何计算机病毒传播导致的损失或损害。

13.2 （免责声明）在适用法律允许的最大范围内，我们不作任何明示或暗示的陈述和保证。如果在本协议中隐含了不得被法律合法排除的条件、保证或担保，那么在适用法律允许的最大范围内，我们对于违反该不可排除的条件、保证或担保所承担的责任，根据我们的选择，仅限于：

（1）若为商品，则指商品的替换、等效商品的供应或商品的维修；以及

（2）若为服务，则指再次提供服务，或支付再次提供服务的费用。

13.3 （赔偿）您同意就您或您的代表在下列情况下可能给他人造成的损失、损害或伤害，向悟月茶文化有限公司及其员工和代理人承担全部责任：

（1）当您违反本协议的任何条款；

（2）使用本网站时；或

（3）当您从其他用户处提供或接收商品。

13.4 （间接损失）在法律允许的最大范围内，在任何情况下，悟月茶文化有限公司均不对本网站、本协议或其标的物或任何用户提供的任何商品和/或服务项下或与之相关的任何附带、特殊或间接损失或损害，或数据、业务或商业机会、商誉、预期储蓄、利润或收入损失承担责任。

14、保密性

14.1 您同意：

（1）我们拥有的任何信息，包括系统操作、文件、营销策略、员工信息和客户信息，您均不得向任何第三方披露或提供；以及

（2）在这些本网站上，涉及其他用户详细信息的所有通信内容均属机密，您必须确保这些信息保密，不得将其分发给或披露给任何第三方。

15、隐私政策

您同意接受在隐私政策中所列出的相关条款的约束。

16、终止

16.1 我们保留在任何时候、出于任何原因，无需通知即终止用户访问平台/网站（包括任何账户、列表和其他会员资格）任何部分或全部内容的权利。

16.2 若用户的账户、访问权限或会员资格被终止：

（1）用户将无法再访问本网站上的所有工具；

（2）用户将无法查看所有其他用户的详细信息（包括联系方式、地理位置信息、任何其他个人信息以及服务列表或请求）；以及

（3）用户可能无法查看所有商品的详细信息，（包括但不限于联系方式、地理信息和其他任何详细信息），且该用户之前在本网站上发布的所有内容也将被删除。

16.3 用户可以通过本网站上的相应功能随时终止其账户或会员资格。如果平台/网站上没有提供此类功能，我们将在收到用户书面通知后的合理时间内终止其账户或会员资格。

16.4 尽管您的账户或会员资格或本协议已终止或到期，但本协议第一部分的规定以及任何其他根据其性质合理预期在终止或到期后仍需遵守的规定将继续适用。

17、税收

订单中涉及的货物的进口关税和附加税由您承担，请确保您了解您所在国家的进口税收政策。

18、记录/审计

在法律允许的范围内，我们将保留通过本网站或您与其他用户之间的在本网站上进行的任何和所有交易和通信（包括对话、用户发帖、工作请求、投标、评论、反馈、Cookie和IP地址信息）的所有记录的权利，以便进行管理，并在涉及悟月茶文化有限公司的任何法律纠纷中出示这些记录。

19、通知

19.1 根据本协议，向一方发出的通知或其他通信必须：

（1）采用书面形式，且使用中文或英文；以及

（2）通过电子邮件发送给另一方，发送至本协议中指定的电子邮件地址，或者如果本协议中未指定电子邮件地址，则发送至截至本协议签署之日，双方就本协议标的进行通信时最常用的电子邮件地址（以下简称“电子邮件地址”）。双方可通过向另一方发出通知来更新其电子邮件地址。

（3）除非发送通知的一方知道或理应怀疑电子邮件未送达至另一方的电子邮件地址，通知将在以下条件成就时被视为已收到：

（i）除非电子邮件发送后的24小时恰逢星期六、星期日或本协议适用法律所在州或地区的公共假日，在这种情况下，通知将被视为在该州或地区的下一个工作日发出；否则

（ii）当另一方回复时，以较早者为准。

20、总论

20.1 适用法律和管辖权

本协议受中国香港法律的管辖。对于因本协议产生或与本协议相关的任何诉讼，各方接受位于中国香港有管辖权的法院为其约定管辖法院。各方放弃以诉讼程序被提起的法院不便为由对任何法律程序的地点提出异议的权利。

20.2 弃权

本协议任何一方均不得将另一方的言辞或行为视为放弃任何权利，除非该弃权是以书面形式作出，并由弃权方签字确认。

20.3 分割

本协议中任何完全或部分无效或不可执行的条款，将在其无效或不可执行的范围内被分割。本协议其余部分的有效性和可执行性不受限制或以其他方式受到影响。

20.4 连带责任

由两个或两个以上的人对他们具有共同和各自的责任或利益承担义务或责任或享有权利。

20.5 转让

未经另一方事先书面同意，一方不得转让、更替或以其他方式转移其在本协议项下的任何权利或义务。

20.6 费用

除非本协议另有规定，否则各方必须自行承担与谈判、准备、签署和履行本协议有关的费用和开支。

20.7 完整协议

本协议构成双方之间的完整协议，并取代双方之前达成的与本协议主题相关的谈判、行为、安排、理解或任何协议，无论是明示的还是暗示的。

20.8 解释

（1）（单数和复数）单数形式的单词包括复数含义（反之亦然）；

（2）（性别）指代某一性别的词，包括任何其他性别的对应词；

（3）（已定义术语）如果一个词或短语被赋予了定义，那么该词或短语的其他词性或语法形式也具有相应的含义；

（4）（人）“人”或“您”包括个人、个人的遗产管理人、公司、当局、协会、财团或合资企业（无论是否为法人实体）、合伙企业、信托以及任何其他实体；

（5）(当事人) 指代当事人时，包括该当事人的遗嘱执行人、管理人、继承人和允许的受让人，包括通过约务更替方式取得权利的人，若为受托人，则包括任何替代或新增的受托人；

（6）（本协议）指代一方、条款、段落、附表、附录、附件或附录时，是指本协议中的一方、条款、段落、附表、附录、附件或附录；提及本协议时，包括本协议的所有附表、附录、附件和附录；

（7）（文件）指代文件（包括本协议）是指该文件及其不时进行的变更、更替、批准或替换；

（8）（标题）粗体标题和文字仅为方便阅读而设，不影响解释；

（9）（包含）“包含”一词以及任何形式的类似词汇，均不表示限制；

（10）（不利解释）本协议的任何条款均不得因一方负责编制本协议或该条款而对一方作出不利解释；以及

（11）（货币）除非另有书面约定，否则提及的$或“美元”均指美利坚合众国的货币。购物页面上会注明香港元信息。

第二部分：在本网站上购物的流程

1、报价与费用

您承认并同意：

（1）如果您接受了一个报价，则表示你已与我们签订合同；

（2）对于您回应的每个报价，您必须支付我们报价的金额（销售价格），该金额将从您的账户中扣除，以及

（3）一旦您支付了报价价格，并且我们已收到该款项，则视为已接受该商品，而报价则成为一项订单（Order），它们不得与本协议下任何一方的义务相矛盾。

2、付款

2.1 （付款义务）除非与我们另有书面约定，否则您必须在我们提供商品之前，支付商品报价中列明的所有商品费用。

2.2 （价格错误）若我们发现您通过本网站下单时所提供的任何价格存在错误或不准确之处，我们作为卖家将尽快与您联系并告知此事。在您与我们达成协议的前提下，您可以选择以正确的价格购买相关商品，或取消您的订单。如果您选择取消订单且已支付款项，我们将全额按您的付款方式原路退回。

3、取消

3.1 如果您希望在我们作为卖家完成相关商品详情中规定的要求之前取消订单，您必须联系我们。如果我们决定调查您的取消请求，您必须根据我们的合理要求提供协助和信息。

3.2 若您取消订单，该订单的款项是否可退还给您，将取决于物流政策和退货政策。

4、退货及换货

4.1 （因改变主意退货）我们理解您在购买前可能没有机会检查或测试商品。因此，对于受中国香港法律监管且符合我们7天退换货政策的商品，我们将接受因改变主意而进行的退货，前提是：

（1）您在收到相关商品后7天内提出退货请求；且

（2）将商品原样退还给我们，费用由您承担。

对于所有因改变主意而进行的退货，我们将按照购买商品时的金额为您办理退款。

在向我们购买之前，您应该查阅我们的退换货政策，以了解哪些产品受本协议第二部分第4.2条的保护。

4.2 （瑕疵商品）您确认并同意，瑕疵商品政策将适用于任何关于商品存在瑕疵的索赔。如果您认为您的商品存在瑕疵，请直接联系我们。

5、平台/网站外的沟通

5.1 您不得在本网站之外与制造商进行沟通，或请求或诱使制造商与您进行沟通。

5.2 如果我们发现或怀疑您已经违反或正在违反本第5条的规定，我们有权自行决定取消您的账户并暂停您使用平台/网站。

第三部分：向悟月茶文化有限公司购买商品与服务细则

1、购买要约

通过使用平台/网站功能（购买订单）向悟月茶文化有限公司提交购买商品（商品）的订单，您声明并确认您：

（1）具备法律行为能力，且年龄（如果您所在地区规定的法定成年年龄不足18岁，请确保您已到达18岁）足以与我们签订具有约束力的合同；以及

（2）已被授权使用您订单中包含的借记卡或信用卡（或其他允许的支付方式）。

提交采购订单即表示您有意并愿意签订合同，我们将根据您在结账时列出的总金额向您提供您订购的商品。在我们批准您的付款且您收到我们确认您的订单正在处理的电子邮件后，合同才正式成立。

2、取消

2.1 我们保留因任何原因取消您订单的权利，并将尽快通知您。如果已经扣款，我们将全额按您的付款方式原路退回。

2.2 在我们发货该采购订单中的货物之前，您可以更改您的采购订单。

2.3 我们接受根据本协议第三部分第10条提出的退货申请，以供客户改变主意。

3、付款

3.1 （付款义务）除非另有书面约定：

（i）您必须在预订时预先支付所有商品的费用；以及

（ii）您不得用您对我们的债权来抵消我们对您的债权。

3.2 （商品及服务税）除非另有说明，否则可能会根据您所在地的政策收取商品及服务税。

3.3 （优惠券）

（1）我们保留拒绝使用优惠券的权利

（2）优惠券的适用范围可能包括但不限于酒类以及要求年龄到达法定年龄的商品。如果您所在地区规定的法定成年年龄不足

4、定价

根据第5条，我们保留随时更改价格的权力。但是，如果您在价格变动前已下订单，您的订单将不受影响。

5、定价错误

如果我们发现您购买订单的价格（包括运费）有误或不准确，我们将尽快与您联系并告知此事。然后，您可以选择以正确的价格购买订单，或取消订单。如果您选择取消订单且已付款，则全额退款将退还到您的账户。

6、产品信息

我们努力确保在平台/网站上销售的商品的描述和规格准确无误。然而，照片、图纸、插图、重量、尺寸以及报价单、描述性文献或目录中附带的、相关的或给出的任何其他详细信息，均基于制造商和供应商提供的信息。因此，我们不保证这些描述和规格准确无误或没有错误或遗漏。我们保留对描述或规格进行任何必要更正的权利，包括删除任何商品列表，恕不另行通知。

7、交货与配送

7.1 （交货）对于待交付的货物，我们可随时向您收取交货费用（无论在此之前收取与否）。如果价格已明确包含交货费用，则交货地点为我们特别指定的交货点。

7.2 （配送）我们向您提供的所有配送时间均为预估时间，可能会受到邮政延误以及我们无法控制的原因的影响。我们不保证您的订单将在指定时间内送达。对于因延迟配送而导致的或与之相关的任何损失或损害，我们不承担责任。

8、所有权与风险

8.1 （所有权）在货款全额支付之前，货物所有权归悟月茶文化有限公司所有。

8.2 （风险）货物风险将在交货时转移给您。您不得拒绝收货。

9、关税和税费

我们保留拒绝国际订单的权利。已批准的国际订单在到达目的地国家时可能需要缴纳关税和进口税。您需负责支付所有关税和进口税，并了解未支付关税和进口税可能导致您的订单被扣留在海关。对于您为使订单从海关放行而产生的任何费用，包括您可能支付的关税或进口税，我们不对此承担任何责任。

10、退换货

10.1 只有当商品质量不合格、不适合我们告知您的使用目的、与我们所提供的商品描述不符（即商品存在缺陷），并且您遵守本条款规定时，我们才会接受退货；或者

（1）货物是全新的、未使用过的，带有标签，且包装完好（如适用）（原始状态）；

（2）您在收到商品后5个工作日内退回商品；且

（3）我们书面同意接受商品退回。

10.2 （因改变主意而退货）我们理解您在购买前可能没有机会检查或测试我们的商品。因此，我们很乐意接受因改变主意而退货的请求，受中国香港法律监管且符合我们7天退换货政策的商品，前提是：

（1）您在收到相关商品后7天内提出退货请求；且

（2）您需自行承担运输费用，将商品原样退回给我们。

根据1993年《中华人民共和国消费者权益保护法》，您享有消费者保障。在您向我们购买产品之前，请查阅我们的退换货政策，以了解哪些产品受本条款第10.2条的保护。

10.3 （瑕疵商品）如果您认为您的商品存在瑕疵，请提交“退货申请”，并附上详细的瑕疵描述（如有可能，请提供相关图片）。

如果我们确定您的商品可能存在缺陷，我们将要求您自费将产品寄回给我们进行进一步检查，任何配件、手册、文件或注册信息随产品一起发货。我们保留在认定产品存在缺陷之前进行进一步检查的权利。

如果我们根据合理判断认为商品并非存在缺陷，或其缺陷是由于正常磨损、误用、未按照制造商说明使用，或如果您未能采取合理的保管措施，我们将拒绝您的退货请求，并将商品退回给您，相关费用由您自行承担。如果我们确定商品存在缺陷，您将获得全额退款（包括运费）并且您可以申请退款、换货或店铺积分。除非您提出其他要求且我们同意，否则所有退款将退回到您最初的付款方式。

如果您未能遵守本条款中关于瑕疵商品的规定，我们有权自行决定仅对此类瑕疵商品进行部分退款或不退款。但本条款中的任何内容均不限制您可能享有的任何制造商保修条款的执行，也不限制您在适用法律下不能被排除的任何权利。