Returns and Exchange Policy 退换货政策
- We supports your application for no-reason return or exchange within fourteen calendar days from the date of receiving the product. Before sending the product you intend to return or exchange, you need to first submit a return or exchange application on the order page within the website. It can only be sent out after confirmation and feedback from this website. The exchange application needs to specify the specific exchange requirements. If there are special requirements, you can initiate communication with the customer service email provided by this website at any time.
- We kindly request your understanding that personalized ordered items, disposable items, and items that cannot be resold after being unpacked are not supported for returns or exchanges. . If an item is not supported for returns or exchanges, we will inform you on the detail page.
- If any of the following situations arise, you may contact us through the customer service e-mail we provide on this website to negotiate a resolution::
a）The product was defective and/or damaged upon delivery;
b）The received goods are incomplete (including missing relevant vouchers, documents, parts, etc.)
c）The product you received does not meet the agreed specifications (such as size, color, etc.);
d）The product you received has exceeded its shelf life;
e）You have not received the product within thirty calendar days from the date of shipment;
f）For other reasonable causes.
- After confirming with us through email or other manners regarding the return or exchange, the item intended for return or exchange should be shipped out within 5 working days from the time of confirmation and feedback., using the method specified by us.
1 本站支持您自收到商品之日起十四个自然日内申请无理由退换。拟退换商品寄出前，您需要先在站内的订单页面中发出退换货申请，经本站确认并反馈后方可寄出。换货申请需要明确具体的换货需求，如有特殊需求，您可以随时向本站提供的客服邮箱发起沟通。
2 个性化订购商品、一次性商品及拆包后无法二次销售的商品不支持退换，请您谅解。如商品不支持退换，我们将在详情页面向您做出告知。
3 如存在下列情形，您可通过本站提供的客服邮箱与本站协商处理方案：
a）该商品在交付时存在缺陷和/或损坏；
b）收到的商品不完整（包括缺少相关凭证、文件、零部件等）；
c）您收到的商品不符合约定规格（例如尺寸、颜色等）；
d）您收到的产品已超保质期；
e）自商品发货时起三十个自然日后您未收到商品；
f）其他合理原因。
4 经本站确认，或与本站通过邮件方式确认退换货事宜后，拟退换商品应于本站确认并反馈时起5个工作日内以本站指定方式寄出。